FAQ

What If It's Raining?

Rain is typical in Kentucky so we come prepared for any weather! Our mobile units are equipped with canopies to handle any weather. Because the canopy needs some space to set up, there will have to be at least 5 feet of clearance around the vehicle. If it’s raining hard and wind is above 20 miles per hour we may need to postpone our appointment.

What Is Your Service Area?

We cover Richmond, Lexington, Irvine, Waco, Berea and other neighboring Cities. Feel free to contact us if you’re unsure if we cover your area at 859-529-0370

Can You Detail At My Home, Office or Apartment?

Yes we can! All we need is acess to electricity and water. We carry extention cords for water and electricity as long as 100 feet so its easy for us to access power.

What If I Don't Have Access To Water or Electricity?

If you don’t have access to water or electricity, we’ve got you covered. Contact us at 859-529-0370 to schedule an appointment at our shop. There are many options for dropping off your car, you can either have a friend drop off your car with you so they could give you a ride home while you’re waiting for it to be cleaned, you can use Uber/Lyft. We have a washing location near North Richmond off of Charlie Norris Road. There is no need to worry if you live someplace without access to both water and electricity. We are here to help!

What's Included In An Interior Detail?

Full Wipe Down
Double Vacuum Interior
Clean all Windows
Clean & Protect Plastic
Upholstery clean, and extraction
Leather Treatment
Minor Pet Hair Removal
Minor Carpet Stain Removal
Detail Floor Mats
Detail Trunk
Air Freshener Treatment

Approximate time 2+ hours

What's Included In An Exterior Detail?

Professional Hand Wash
Clay Bar Vehicle
Bug and Tar Removal
Detail Rim Faces & Tires
Dress and Shine Tires
Dress All Exterior Plastic
Clean Wheel Wells
Minor Sap Removal
Ceramic Spray Coating 3 Month Protection (wax)
Touch Up Spot Polish

Approximate time 2+ hours

Cancellations And Refunds

If you cancel before 48 hours you will not have to pay the cancelation fee.
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If you cancel within 48 hours of your booking, you will be charged a $80 cancelation fee to make up for the lost income during the booked time slot.

Is There A Rescheduling Fee?

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ above for further information. Cancelations made within 48 hours of booking appointment will be charged $40 to make up for the lost time slot.

Is Tipping Normal? If So How Much?

Yes tipping is normal in the industry. However there is no suggested amount or percentage, whatever feels good to you. Any amount is appreciated by your Car Care Specialist.

What If I’m Not Satisfied With My Detail?

We guarantee 100% satisfaction with our service. If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 24 hours of the original appointment.

Is Clean Detail Licensed, Bonded, And Insured?

Yes we are! Currently insured for up to $300k in general liability damage. Licensed in Kentucky State.

Can I Trust Your Detailers? Are They Background Checked?

You sure can! Currently it is just my son and I running the business and doing the detailing.

Are Your Prices Negoitable?

Simply put – No, our rates are calculated by the information you provide on our booking page. We provide some of the best value for the price in the industry.

What Forms of Payment Do You Accept?

We accept cash and all major credit & debit card holders. We accept Cash App currently. We will be adding Paypal, and a Bitcoin/ Ethereum wallet shortly.

What Are Your Hours Of Operation?

Our hours of operation are:
Monday – Sunday: 7am-7pm

FAQ

Our Most Asked Questions